DELIVERY & RETURNS
UK DESPATCH AND DELIVERY
Our warehouse team aim to despatch orders within 2 working days.
We currently have two delivery options, please see below:
Yodel: 2-3 Working Days (Monday - Saturday)
DPD Local: 1-2 Working Days (Monday - Friday)
We currently have two delivery options, please see below:
Yodel: 2-3 Working Days (Monday - Saturday)
DPD Local: 1-2 Working Days (Monday - Friday)
SHIPPING COSTS
Delivery within the UK is FREE on orders over £70! For international customers, shipping costs will be calculated at checkout.
UK Shipping Rates for orders below £70:
Yodel: 2-3 Working Days (Monday - Saturday) £3.19
DPD Local: 1-2 Working Days (Monday - Friday) £3.99
UK Shipping Rates for orders below £70:
Yodel: 2-3 Working Days (Monday - Saturday) £3.19
DPD Local: 1-2 Working Days (Monday - Friday) £3.99
RETURN POLICY
Please see a bullet pointed list of our refund policy:
- You have 30 days to return your order to us for a full refund including shipping.
- If you are a UK customer, the return cost is £2.99. A Royal Mail return link is provided after using our returns center and this amount is deducted from your refund total.
- If you are not based in the UK, the return cost is at the buyer’s expense.
- The item(s) must be unworn..
- The item(s) must be returned with the original tags attached were applicable.
- The item(s) must be returned in the original box where applicable with no labels/shipping labels and/or tape stuck on.
- You have 30 days to return your order to us for a full refund including shipping.
- If you are a UK customer, the return cost is £2.99. A Royal Mail return link is provided after using our returns center and this amount is deducted from your refund total.
- If you are not based in the UK, the return cost is at the buyer’s expense.
- The item(s) must be unworn..
- The item(s) must be returned with the original tags attached were applicable.
- The item(s) must be returned in the original box where applicable with no labels/shipping labels and/or tape stuck on.
EXCHANGES
Exchanges are FREE!
If you would like to exchange your item, you can do so by using our Returns Centre below:
If you would like to exchange your item, you can do so by using our Returns Centre below:
RETURNS
If you would like to return your item, you can do so by using our Returns Centre below:
We charge a fixed fee of £2.99 for any UK returns, this will be deducted from your final refund total.
Once our warehouse team have processed your returned item(s), you will receive a refund to your original method of payment.
We charge a fixed fee of £2.99 for any UK returns, this will be deducted from your final refund total.
Once our warehouse team have processed your returned item(s), you will receive a refund to your original method of payment.
RETURN ADDRESS
SPORT IT FIRST
UNIT A PARKER DRIVE
FAKENHAM
NR21 8HW
UNITED KINGDOM
UNIT A PARKER DRIVE
FAKENHAM
NR21 8HW
UNITED KINGDOM
WHAT IS YOUR RETURN PROCESS TIME?
Our returns team will process your return within 3 working days of receiving the returned item(s). You will receive an email confirmation once approved.
Please allow an additional 3-5 working days for the funds to be returned to your original method of payment.
Please allow an additional 3-5 working days for the funds to be returned to your original method of payment.
EXISTING CUSTOMERS
HOW CAN I CANCEL MY ORDER?
If you would like to cancel your order, please email us at support@sportitfirst.co.uk
Unfortunately, if your order has been despatched, we will be unable to to provide a cancellation.
Unfortunately, if your order has been despatched, we will be unable to to provide a cancellation.
HOW DO I VIEW MY ORDER STATUS?
After your order has been despatched, an email will be sent to you with tracking information. This includes the tracking number and link.
CAN I MODIFY MY ORDER AFTER IT'S BEEN PLACED?
Unfortunately, orders cannot be amended after they have been processed.
If your order has not been despatched, you will have the option to cancel and reorder if you wish.
If your order has not been despatched, you will have the option to cancel and reorder if you wish.
NEW CUSTOMERS
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WHAT COUNTRIES DO YOU SHIP TO?
Please see below list of countries we currently ship to:
Australia
Austria
Belgium
Denmark
France
Germany
Ireland
Italy
Netherlands
Spain
Sweden
United Kingdom
United States
Australia
Austria
Belgium
Denmark
France
Germany
Ireland
Italy
Netherlands
Spain
Sweden
United Kingdom
United States
WHERE CAN I PLACE AN ORDER?
Orders can be placed on our website or on our app.
DO YOU ACCEPT PHONE ORDERS?
Unfortunately, we do not accept phone orders, all orders must be placed via our website or our app.
